Credits & Returns
Problem with Your Purchase? We want to help!
Call us at 1-800-234-6605 and report the issue to our Customer Service department. To return an item, contact us within 30 days of the purchase. You may also use our online Return Item Request form found by clicking on the My Account tab above. If you are missing a portion of your purchase, contact us within 24 hours of delivery.
It's Always a Good Idea... to keep the packaging for any electronics or high-dollar product for
at least 30 days in case they are found to be defective,
they can be returned in the original packaging as required.
To Return a Store Purchase:
Simply return your purchase to Perry Office Plus (Belton or Killeen locations only) in saleable condition with the original packaging, manuals, parts and your receipt within 30 days of purchase.
All returns for credit should be reported within 30 days
of purchase, be in original packaging and in resalable
condition. Special permission for a credit may be given on
some items over 30 days, but a re-stocking fee will be
incurred. Please note: Delivery staff may not accept
returns without collecting a signature on a customer pick-up form.
We appreciate your understanding in this matter.
If your merchandise is found to be defective, Perry
Office Plus will replace your merchandise for up to 30 days
from the date of purchase. After 30 days, manufacturer's
warranties apply and requests for replacements should be
made to the manufacturer.(See Warranty Coverage).
Scheduling Pick-Up of a Return:
To schedule a pick-up of your return, contact our
Customer Service department at 1-800-234-6605. The delivery
driver will provide a customer pick-up form which will require a
signature. You will be given a copy of this customer pick-up form
for your records. Merchandise that is returned without
proper documentation may not receive a credit.
Please note: Delivery staff may not
accept returns without collecting a signature on a customer pick-up form. We appreciate your understanding in this matter.
Non-Returnable & Non-saleable Products:
Any product that is returned in a non-returnable or
non-saleable condition (ie Does not meet the above
requirements of a returnable item) will be returned to the
customer without credit to their account. Examples of
non-saleable conditions include but are not limited to:
missing, opened, cut or defaced packaging; used products; missing
For safety reasons, edible goods cannot be returned,
including but not limited to food, candy, snacks, coffee and
Custom items, manufacturer-direct items and custom
imprinted items cannot be returned.
Some returns or exchange requests that don’t qualify
under the Perry Office Plus Return Policy may qualify for
service or repair under the appropriate manufacturer’s
custom-assembled furniture is made and assembled to your
specifications so it is only returnable if it is defective
when you receive it. Any non-custom furniture that is
approved for return will be subject to a 20% restocking fee.
Assembly, installation and delivery charges will not be credited.
Refunds on Checks
There is a 7-day waiting period to refund payments made by
check. Once we have deposited your check, seven (7) business
days must pass to allow adequate time for the check to
clear. A refund check will be issued on the Thursday
following this seven-day wait period.